At Thayyils Sports Gallery, we strive to provide you with a smooth and efficient shopping experience. This Shipping and Delivery Policy outlines the terms and conditions for the shipping and delivery of products purchased from our website, www.thayyilsports.com.
1. Shipping Locations
1.1 Domestic Shipping:
We currently offer shipping within India to most pin codes. If we are unable to deliver to your location, you will be notified at the time of placing your order.
1.2 International Shipping:
At this time, we do not offer international shipping. Please stay tuned for updates as we work to expand our shipping options.
2. Shipping Charges
2.1 Standard Shipping:
Shipping charges are calculated based on the weight of the products and the delivery location. The applicable shipping charges will be displayed at checkout before you complete your purchase. 2.2 Free Shipping:
We may offer free shipping promotions from time to time. These promotions will be clearly marked on our website and may be subject to specific terms and conditions.
3. Order Processing Time
3.1 Order Confirmation:
Once your order is placed, you will receive an order confirmation email with your order details. 3.2 Processing Time:
Orders are typically processed within 1-3 business days, excluding weekends and public holidays. During peak seasons or promotional periods, processing times may be longer.
4. Delivery Timeframes
4.1 Standard Delivery:
Delivery times vary depending on the shipping destination. Generally, orders are delivered within 4-5 Days in kerala, 7-10 days outside Kerala; business days from the date of dispatch.
4.2 Expedited Delivery:
If available, expedited delivery options will be displayed at checkout, along with the applicable charges and estimated delivery times.
4.3 Delays:
While we strive to meet our estimated delivery times, delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier delays. We will do our best to notify you of any significant delays.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking details. You can use the tracking number provided to monitor the status of your delivery on the carrier’s website.
6. Delivery Attempts
6.1 Delivery Attempts:
Our delivery partners will make 2-3 delivery attempts. If the delivery is unsuccessful after the final attempt, the package may be returned to us. 6.2 Undelivered Packages:
If your package is returned to us due to an incorrect address or if it is unclaimed, we will contact you to arrange for re-shipment. Additional shipping charges may apply.
7. Damaged or Lost Packages
7.1 Damaged Packages:
If your package arrives damaged, please contact us immediately at thayyilsports@gmail.com with your order details and photos of the damaged item. We will work with you to resolve the issue.
7.2 Lost Packages:
If your package is lost during transit, please contact us at thayyilsports@gmail.com. We will investigate the issue and take appropriate action, including re-shipping the product or issuing a refund.
8. Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:
